Cat Enclosures and Accessories are Patent Pending
Most items ship the same or next business day
All items ship FREE to the
continental US
Most items ship FedEx Ground
Some larger items, such as multiple cat enclosure
kits, ship common carrier freight; you may be required to help unload
your shipment from the freight delivery truck due to union restrictions.
Return information:
Inspect your package upon delivery for any damage; if your shipment is
damaged note the damage with the driver immediately, this includes
documenting any damage on the lay bill for all freight deliveries, then
call or email us for a return label and or an immediate product
reshipment.
Unused / unopened materials can be returned for credit with a return
merchandise authorization number. Shipping costs are not refundable (our
cost to ship product to you as well as for you to return product to us).
Email your request for a RMA number to:
service@critterfence.com
Write the RMA number on the box or boxes to be returned and include a
copy of the packing slip when receiving the product, this will ensure
proper credit to your account. We suggest using a shipping carrier that
provides tracking information, providing you proof that your return was
received by us. All returns must be received in unused and undamaged,
saleable condition. Returns subject to a 10% restocking fee.
Need shipping outside the continental US? Reasonable rates to Canada and
beyond-
contact us for a shipping quote and items requested.
Problem with your order?
contact
us for a quick response. We take pride in providing the best pricing
on available product possible, with the best possible service.
